5 Call Center Tech Trends That Have Become Mainstream in 2014

Source:http://customerthink.com/5-call-center-tech-trends-that-have-become-mainstream-in-2014/

5 Call Center Tech Trends That Have Become Mainstream in 2014

By Alleli Aspili on Sep 15, 2014 Editor's Pick No Comments

Customer service has always been the competitive battleground for businesses.

That’s why all call centers are always on the lookout for new methods to create a more effective customer experience strategy.

With the emergence of new technologies and channels, this year brought an across-the-board opportunity for call center operators to boost their game.

As we come close to the last quarter of 2014, let us have a quick look at the five critical tech trends that came on the scene this year and are continuously driving changes in the call center landscape.

Google Chrome Temporary Internet Files & Folders

Windows Vista: C:\Users\[USERNAME]\AppData\Local\Google\Chrome\ 

Windows XP: C:\Documents and Settings\[USERNAME]\Local Settings\Application Data\Google\Chrome\ 

Windows 7/8: C:\Users\[USERNAME]\AppData\Local\Google\Chrome\User Data\Default\Cache

Mac OS X: /Users/[USERNAME]/Library/Caches/Google/Chrome/

修正 xrdp 畫面空白問題

學習筆記: 以下以 Lubuntu IMAGE for BananaPI 為例:

bananapi/bananapi
&
root/bananapi

===========================================================
修改 BananaPi 開機解析度
===========================================================
用 Windows 修改 SD 記憶卡裡的 uEnv.txt
去除 EDID 字眼

Make sure you disable EDID in the uEnv.txt...

The screen output-mode field should look sth like :
disp.screen0_output_mode=1280x720p50

instead of
disp.screen0_output_mode=EDID:1280x720p50

完成。


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ubuntu下要怎麼在 command mode中連線無線網路
===========================================================

sudo iwconfig  <--查看無線網卡的編號
sudo iwlist scan  <--看目前AP的資訊
sudo iwconfig eth1 "ssap"   <--設定網卡要連的AP名稱
sudo dhclient  <--取得IP

完成。


===========================================================
修正 xrdp 畫面空白問題
===========================================================

首先
cd /etc/xrdp/
cp startwm.sh startwm.sh.bak
vi /etc/xrdp/startwm.sh

第一行加入
echo "lxsession -s Lubuntu -e LXDE" > .xsession

重新啟動 xrdp
sudo service xrdp restart


完成。



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Banana Pi - Lubuntu - 擴展 root 分割區
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目前的硬碟分割狀態
$ df -h

使用 fdisk 指令來列出硬碟的分割狀態及分割硬碟
$ sudo fdisk -l

分割硬碟
$ sudo fdisk /dev/mmcblk0

d 2 n p 2 enter enter

輸入 p 觀看硬碟分割的狀態
輸入 wq 儲存磁碟分割並離開

重新開機
$ sudo reboot

使用 resize2fs 調整分割區大小
$ sudo resize2fs /dev/mmcblk0p2

重新輸入 df -h 來查驗
$ df -h

最後在 GUI 底下
執行 偏好設定 / Disks 程式

完成。

安裝Samba

安裝Samba
sudo apt-get install samba
設定Samba 

編輯 /etc/samba/smb.conf

(1)

[global]

workgroup = root

security = share

(2)尾部加入

[分享資料夾的名稱]

path = 分享資料夾的路徑

writable = yes

guest account = root

force user = root

public = yes

force group = root

[3]重新啟動 Samba Server

sudo /etc/init.d/samba restart

[4]在Windows設定

在網路上的芳鄰圖示下按右鍵，

選 "連線網路磁碟機"

磁碟機: 任選

資料夾: \\Ubuntu下所設IP\分享資料夾的名稱

centos 安裝 iftop

Centos 安裝 iftop


Centos 7

wget http://dl.fedoraproject.org/pub/epel/7/x86_64/e/epel-release-7-7.noarch.rpm


rpm -ivh epel-release-7-6.noarch.rpm

yum -y install iftop

================================================


Centos 6


wget http://mirror.centos.org/centos/6/extras/i386/Packages/epel-release-6-8.noarch.rpm

rpm -ivh epel-release-6-8.noarch.rpm

yum -y install iftop

CentOS7 設定 snmp agent

參考1  參考2

安裝:
yum -y install net-snmp net-snmp-utils


修改設定:
vi /etc/snmp/snmpd.conf

找到以下這行，前面加上#
#view    systemview    included   .1.3.6.1.2.1.25.1.1
新增以下這行
view    systemview    included   .1

再新增:
sysName (主機裝置名稱)
syslocation (所在位置資訊)
syscontact (聯絡人資訊)

如果有安全性的考量，可以修改
com2sec


啟動 snmpd 並設定開機可自動啟動:
systemctl enable snmpd.service
systemctl restart snmpd.service
systemctl status snmpd.service

確認:
netstat -auntp | grep snmp

snmpwalk -c public -v 2c 192.168.1.1 (IP 自己改)

安裝與設定 ntpd

yum -y install ntp.x86_64

or

yum -y install ntp


編輯 ntp server
vi /etc/ntp.conf

 # 台灣常見的時間伺服器
 server watch.stdtime.gov.tw
 server time.stdtime.gov.tw
 server  tick.stdtime.gov.tw
 server tock.stdtime.gov.tw
 server clock.stdtime.gov.tw
 server 192.43.244.18              # time.nist.gov (ACTS)
 server 192.5.41.40                # tick.usno.navy.mil


啟動第一次網路校時
ntpdate -u tick.stdtime.gov.tw

啟動 ntpd
systemctl enable ntpd
systemctl start ntpd
systemctl status ntpd

NTP服務啟動後，檢查目前NTP服務運作的狀態。
netstat -tunlp | grep ntpd

檢查 NTP服務同步的狀況。
ntpq -p